Posted on January 6, 2019
There is a high wind advisory which predicts wind gusts up to 60 MPH for Shoreline (where I am located). This may cause outages of my telephone and / or Internet connection and thus ability to provide customer service but should not affect online services as the latter are co-located in a robust co-location building with UPS and diesel backup power and dual-fiber connection on two different routes to the Seattle SIX.
If you call and get voice mail, please leave a message with your name, telephone number, user ID, nature of your call, and time frames when return calls are okay and I will return your call as soon as possible.
If the matter is more urgent, please go online and under the support drop down menu choose “Tickets” and generate a ticket. This will generate an e-mail which I can pick up via my tablet if power and / or Internet is out.
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